The Benefits and Challenges of Employing AI in the Recruitment Process

Hanna Wilson, Managing Editor, HR tech Outlook

Hanna Wilson, Managing Editor, HR tech Outlook

Employee retention, cultural fit, management abilities, productivity are some of the many features recruiters have in mind while selecting the right candidate. AI is able to process large volumes of data efficaciously and give valuable insights that can help make intelligent hiring decisions

Fremont, CA: Artificial Intelligence is not anymore a buzzword. It has opened the door to immense possibilities. And Recruiting industry could not keep itself distant from AI. Today recruiters are utilizing AI-powered tools to boost their recruiting process. Though AI application in the recruitment sector is still at its initial stage, it has already made a mark for itself in the industry.

Here we are discussing the benefits and challenges of using AI in recruitment:

Advantages

• Chatbots for Communication

Apart from helping the HR teams with various administrative tasks such as conducting initial screening and collecting employee data, chatbots are amazing tools to boost candidate engagement. Recruiters can take the help of chatbots to respond to the queries of prospects as well as to schedule interviews with the shortlisted candidates. This drastically reduces the waiting time candidates would have otherwise experienced if a human was responsible for the communication.

• Improved Quality of Recruitment

Employee retention, cultural fit, management abilities, productivity are some of the many features recruiters have in mind while selecting the right candidate. AI is able to process large volumes of data efficaciously and give valuable insights that can help make intelligent hiring decisions. Today’s recruiters use AI to evaluate the word choices, tonality, speech patterns, and facial expressions of candidates to assess their fit for the role.

Challenges

• Lack of Human Touch

Many candidates prefer human interaction throughout the course of the job hunt. With chatbots taking over the conversations, those people may feel a lack of human touch and may quit the process prematurely. Besides, chatbot conversations may appear to be robotic and tedious for obvious reasons. Moreover, chatbots are not completely capable of understanding human emotions and lingo. All of these altogether may impact the candidate experience negatively.

• Bias may Still be there

AI is expected to reduce bias related to gender, name, age, nationality, and more. But, AI may introduce bias in the recruitment process unknowingly. This can happen because AI recruiting tools analyze patterns.